The Problem Starts
This is the second most important phase. The beginning is always important, but it does nothing but introduce a problem in your life that you have to solve.
Remember tho, every mistake, every error, every issue that you face is not wasted if you manage to learn from it.
What To Do
- Collect data on what is happening.
- Be emphatic, all you have to do is gather data
- Don’t try to suggest solutions, guessing clouds reason and can lead you on the wrong track
The Debugging
You’ve gathered the data, now it’s time to examine it.
What To Do
- Try to ascertain if what you are told or what you’ve observed is actually true.
- Sanity Check the problem
- If a reason is given, always do a RCA, things may not be as they seem.
- Tunnel vision is your enemy
- Take notes of what you do
The Aftermath
This is the most important part. At this point you’ve wasted time and resources, and you’ve not done anything to improve yourself. If you don’t take action now, that knowledge may not stick. You should always strive to gain knowledge and improve yourself when the opportunity arises.
What To Do
- Analyze what you’ve done
- Write down any missing connections so if a similar situation occurs it will be traced back and potentially resolved faster
- Retaining Knowledge
When does learning happen?
Learning happens when everything goes wrong and you figure it out.